PandanPlanPlan your China trip, the Panda way.
Terms of Service
Last updated: July 2026
Welcome to PandaPlan. By accessing or using our AI-powered trip planning service at pandaplan.ai (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service. These Terms constitute a legally binding agreement between you ("User" or "you") and PandaPlan ("we", "our", or "us").
1. Service Description
PandaPlan provides an AI-powered trip planning platform for travelers visiting China. The Service includes: (a) AI-generated personalized trip itineraries based on your preferences. (b) Curated point-of-interest (POI) database with multi-language information. (c) Trip sharing via public gallery and shareable links. (d) PDF export of itineraries (premium feature). (e) Interactive web-based trip preview with daily timeline, budget tracking, and drag-and-drop reordering. (f) Multi-language support across 18 languages. The Service is available as a web application (PWA) and is intended for international travelers.
2. Eligibility
By using the Service, you represent and warrant that: (a) You are at least 16 years of age (or the age of majority in your jurisdiction). (b) You have the legal capacity to enter into these Terms. (c) You will use the Service in compliance with all applicable local, national, and international laws. The Service is not available in jurisdictions where it would be illegal.
3. User Accounts & Security
You may use basic features of the Service without creating an account. Premium features (purchased trip plans) require email-based authentication via one-time passcode (OTP). You are responsible for: (a) Providing a valid email address for account access. (b) Maintaining the confidentiality of your authentication code. (c) Notifying us immediately of any unauthorized use of your account. We do not store passwords — authentication is code-based and sent to your email each time. Free features including trip generation, saving, and trial are available without sign-in.
4. Pricing & Payments
PandaPlan offers one-time payment plans (not recurring subscriptions) for premium trip planning features: Free ($0), Basic ($3.99), Standard ($9.99), and Premium ($19.99). Prices are in USD and are one-time per trip plan. (a) Payment processing: All payments are processed securely by Creem, our PCI-DSS compliant payment partner. We do not store or have access to your payment card details. (b) Upgrades: You may upgrade your plan at any time. Upgrade fees are calculated as the price difference plus a 3% processing fee. (c) Promotional pricing: From time to time, we may offer promotional prices. These are subject to the terms stated at the time of the promotion. (d) Taxes: You are responsible for any applicable taxes. Where required, we will collect and remit taxes.
5. Refund Policy
All sales of digital products (AI-generated trip plans, PDF exports, and premium plan upgrades) are final and non-refundable once the digital content has been delivered. For EU/UK residents, you have a 14-day right of withdrawal that expires once you access the generated trip (you expressly consent to immediate delivery and waive this right at purchase). Australian users retain rights under the Australian Consumer Law for major failures. See our full Refund Policy at /refund-policy for details by jurisdiction.
6. User Conduct & Acceptable Use
You agree not to: (a) Use the Service for any unlawful purpose or in violation of any applicable law. (b) Attempt to circumvent payment requirements, copy or scrape the POI database, or reverse-engineer the Service. (c) Upload, generate, or share trip content that is illegal, harmful, threatening, abusive, defamatory, or infringes on others' rights. (d) Interfere with the operation of the Service, including introducing malware or attempting unauthorized access. (e) Use automated tools (bots, scrapers) to access or interact with the Service without our express written permission. (f) Impersonate any person or entity or misrepresent your affiliation with any person or entity.
7. User-Generated Content & Public Trips
When you choose to share a trip publicly, the trip content becomes visible to anyone with the link and appears in the public trips gallery. (a) You retain ownership of your trip plans. By making a trip public, you grant PandaPlan a non-exclusive, royalty-free license to display and distribute the trip content within the Service. (b) You are solely responsible for the content of your public trips. We reserve the right to remove or restrict access to any public trip that violates these Terms. (c) We do not pre-screen public trip content but may moderate content reported by users.
8. Intellectual Property Rights
(a) PandaPlan IP: The Service, including but not limited to its POI database, AI algorithms, software, design, text, graphics, and branding ("PandaPlan Content"), is the exclusive property of PandaPlan and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of PandaPlan Content without our express written consent. (b) User IP: Trip plans and preferences you generate remain your intellectual property. You are free to use, share, and export them as you wish. (c) Feedback: Any suggestions or feedback you provide about the Service may be used by us without compensation or obligation.
9. Third-Party Services
The Service integrates with Creem for payment processing. Your interaction with Creem is governed by their terms and privacy policy. We are not responsible for the practices of third-party services. The Service may display links to third-party websites; we are not responsible for their content or practices.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. While we strive for accuracy, POI information (hours, prices, availability, ratings) may change without notice. Always verify critical information with official sources before your trip. We do not guarantee that the Service will be uninterrupted, secure, or error-free.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PANDAPLAN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR TRAVEL DISRUPTIONS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM OR $10 USD. SOME JURISDICTIONS (E.G., AUSTRALIA, EU MEMBER STATES) DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless PandaPlan, its affiliates, and their respective officers, directors, employees, and agents (the "Indemnified Parties") from any third-party claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any user content you post through the public features of the Service. This indemnification obligation does not apply to the extent that a claim arises directly from the negligence or willful misconduct of any Indemnified Party.
13. Termination & Suspension
We reserve the right to suspend or terminate your access to the Service at any time, without prior notice, if you violate these Terms or engage in conduct that we believe harms the Service or other users. Upon termination: (a) Your right to use the Service will immediately cease. (b) Any data associated with your account may be deleted, subject to our data retention obligations. (c) Paid plans already delivered are not refundable. You may stop using the Service at any time. To request account deletion, contact us at legal@pandaplan.app.
14. Governing Law & Dispute Resolution
(a) Governing Law: These Terms are governed by the laws of Hong Kong SAR, without regard to its conflict of law principles. (b) Dispute Resolution: Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be settled by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its rules. The arbitration shall be conducted in English and the place of arbitration shall be Hong Kong. (c) Consumer Rights: For users in the EU, UK, Australia, and other consumer protection jurisdictions, nothing in this section limits your right to bring proceedings in your local courts or to rely on mandatory consumer protection laws.
15. DMCA / Copyright Infringement
We respect the intellectual property rights of others. If you believe that any content on the Service infringes your copyright, please notify us at legal@pandaplan.app with the following information: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing content; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; and (e) a physical or electronic signature of the copyright owner or authorized representative.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you via email (if you have signed in) or through a prominent notice on the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.
17. Contact Information
For legal inquiries, questions about these Terms, or account-related requests, please contact us at: Email: legal@pandaplan.app. For general support: support@pandaplan.app.